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OSID Specifications
tracking package
Version 3.1.0
Interfaceosid.tracking.QueueFrontOfficeAssignmentSession
Implementsosid.OsidSession
Used Byosid.tracking.TrackingManager
osid.tracking.TrackingProxyManager
Description

This session provides methods to re-assign Queues to FrontOffice objects. A Queue may appear in multiple FrontOffice objects and removing the last reference to a Queue is the equivalent of deleting it. Each FrontOffice may have its own authorizations governing who is allowed to operate on it.

Adding a reference of a Queue to another FrontOffice is not a copy operation (eg: does not change its Id).

MethodcanAssignQueues
Description

Tests if this user can alter queue/front office mappings. A return of true does not guarantee successful authorization. A return of false indicates that it is known queue methods in this session will result in a PERMISSION_DENIED. This is intended as a hint to an application that may opt not to offer assignment operations to unauthorized users.

Returnboolean false if mapping is not authorized, true otherwise
Compliancemandatory This method must be implemented.
MethodcanAssignQueuesToFrontOffice
Description

Tests if this user can alter queue/front office mappings. A return of true does not guarantee successful authorization. A return of false indicates that it is known queue methods in this session will result in a PERMISSION_DENIED. This is intended as a hint to an application that may opt not to offer assignment operations to unauthorized users.

Parametersosid.id.IdfrontOfficeId the Id of the FrontOffice
Returnboolean false if mapping is not authorized, true otherwise
ErrorsNULL_ARGUMENT frontOfficeId is null
Compliancemandatory This method must be implemented.
MethodgetAssignableFrontOfficeIds
Description

Gets a list of front offices including and under the given front office node in which any queue can be assigned.

Parametersosid.id.IdfrontOfficeId the Id of the FrontOffice
Returnosid.id.IdList list of assignable front office Ids
ErrorsNULL_ARGUMENT frontOfficeId is null
OPERATION_FAILED unable to complete request
Compliancemandatory This method must be implemented.
MethodgetAssignableFrontOfficeIdsForQueue
Description

Gets a list of front offices including and under the given front office node in which a specific queue can be assigned.

Parametersosid.id.IdfrontOfficeId the Id of the FrontOffice
osid.id.IdqueueId the Id of the Queue
Returnosid.id.IdList list of assignable front office Ids
ErrorsNULL_ARGUMENT frontOfficeId or queueId is null
OPERATION_FAILED unable to complete request
Compliancemandatory This method must be implemented.
MethodassignQueueToFrontOffice
Description

Adds an existing Queue to a FrontOffice.

Parametersosid.id.IdqueueId the Id of the Queue
osid.id.IdfrontOfficeId the Id of the FrontOffice
ErrorsALREADY_EXISTS queueId is already assigned to frontOfficeId
NOT_FOUND queueId or frontOfficeId not found
NULL_ARGUMENT queueId or frontOfficeId is null
OPERATION_FAILED unable to complete request
PERMISSION_DENIED authorization failure
Compliancemandatory This method must be implemented.
MethodunassignQueueFromFrontOffice
Description

Removes a Queue from a FrontOffice.

Parametersosid.id.IdqueueId the Id of the Queue
osid.id.IdfrontOfficeId the Id of the FrontOffice
ErrorsNOT_FOUND queueId or frontOfficeId not found or queueId not assigned to frontOfficeId
NULL_ARGUMENT queueId or frontOfficeId is null
OPERATION_FAILED unable to complete request
PERMISSION_DENIED authorization failure
Compliancemandatory This method must be implemented.
MethodreassignQueueToFrontOffice
Description

Moves a Queue from one FrontOffice to another. Mappings to other FrontOffices are unaffected.

Parametersosid.id.IdqueueId the Id of the Queue
osid.id.IdfromFrontOfficeId the Id of the current FrontOffice
osid.id.IdtoFrontOfficeId the Id of the destination FrontOffice
ErrorsALREADY_EXISTS queueId already assigned to toFrontOfficeId
NOT_FOUND queueId, fromFrontOfficeId, or toFrontOfficeId not found or queueId not mapped to fromFrontOfficeId
NULL_ARGUMENT queueId, fromFrontOfficeId, or toFrontOfficeId is null
OPERATION_FAILED unable to complete request
PERMISSION_DENIED authorization failure
Compliancemandatory This method must be implemented.